ServiceFocused Programme
Open For Enrolment Short-Courses for Individuals
Customised Short-Courses for Organisations
Choose from Top Service Focused Courses across in-demand subject areas
Develop in-depth knowledge in the service industries on a personal level or empower your business with the help of our world-renowned trainers and global networking opportunities.
Service Focused Programmes
Check out winsedswiss’ training courses for business or explore the upcoming short courses for individuals
Open For Enrolment Courses
All topics Customer experience Banking Finance Management Innovation design thinking ROI CX metrics Leadership teams Customer Loyalty User Experience Service Quality Model Behavioral economics Omnichannel KPI
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Customer Experience. The Art of Service Excellence.
Have you ever wondered how much your company's sales would increase if your employees provided a luxury hospitality service to customers? The answer may be subjective and may depend on additional factors, but offering a 5-star experience is possible. Although a customer service-oriented culture comes with challenges, it has many rewards for you and your clients. This course will provide topics that will support your employees to know each other better, and create and manage excellent client experiences.
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Trainers
Previous Service Courses
What lies behind informs what lies before us!
Check out our programme archive!
May, 2023
CX Metrics with integration of ROX (Return on experience)
May, 2023
How do you measure the performance of great CX?
During this course you will learn and understand how the most important Customer Performance Indicators (CPIs) work and can be used.
March, 2023
Customer experience. Strategies and trends.
March , 2023
CX is the dialogue that happens between your client, your employee, and your brand. How do you build, grow, and maintain a CX strategy?
February, 2023
Customer Journey Mapping
February, 2023
How are you willing to accompany your client towards great customer experience?
Customer journey mapping is a visual representation of the customer’s experience with the company, starting from the moment he learns about its existence for the first time (an outdoor poster or a pop-up ad that can be displayed on a site he visits), followed by the request for information, purchase of the services/products, and ending with the after-sales moments.
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