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Service Focused Programme

Open For Enrolment Course


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Customer Experience. The Art of Service Excellence.

Date: Customized

Have you ever wondered how much your company's sales would increase if your employees provided a luxury hospitality service to customers? The answer may be subjective and may depend on additional factors, but offering a 5-star experience is possible. Although a customer service-oriented culture comes with challenges, it has many rewards for you and your clients. This course will provide topics that will support your employees to know each other better, and create and manage excellent client experiences.

Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !


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Who is the course for?

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Benefits & Tools

  • The most important elements related to the mindset needed to create a 5* experience
  • Understanding the individual role in creating an excellent experience for the customer
  • Professional communication skills development (active listening, asking questions, verbal, non-verbal communication, paraverbal, storytelling, etc.)
  • Awareness of the importance of creating emotion
  • Understanding the concept of excellence in services/interaction with the client
  • Knowledge and use of specific tools for measuring customer satisfaction

Acquired Knowledge & Skills

  • THE MINDSET specific to an excellent experience: self-knowledge, the first step to offering high-end experiences
  • Thinking and emotions
  • The psychology of waiting
  • JOHARI window
  • The elements of excellent service
  • Customer experience vs. customer service
  • The triad of quality service
  • The economy of services vs. the economy of experience
  • Customer Journey
  • NPS (Net Promoter Score)
  • Verbal, non-verbal, paraverbal communication
  • Active listening. Listening on 3 levels – mind / heart / gut
  • Creating the experience – the emotion of the experience

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Image for the article named Prof. Ray F. Iunius

Prof. Ray F. Iunius

Chief executive officer, Education Group

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Image for the article named Christine Schillings

Christine Schillings

Chief Executive Officer România

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Image for the article named Oana Năstase

Oana Năstase

Head of enterprise, Romania

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Image for the article named Adina A. Triandafil

Adina A. Triandafil

General manager

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  Cristina Neacșu  
  Programme advisor  

Contact us

  mail   [email protected]   
  phone   +40 756 105 032

Interested in this course for your business or team?

See our Customised Trainings.
Meet the Masters of Change.


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