By continuing to browse this site and the other resources of the domain and sub-domains of, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)





Service Focused Programme

Open For Enrolment Course


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Customer Journey Mapping

Date: February

How are you willing to accompany your client towards great customer experience?

Customer journey mapping is a visual representation of the customer’s experience with the company, starting from the moment he learns about its existence for the first time (an outdoor poster or a pop-up ad that can be displayed on a site he visits), followed by the request for information, purchase of the services/products, and ending with the after-sales moments. 


Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !


To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.

Enrol now

no description of image found.

Who is the course for?

no description of image found.

Benefits & Tools

The map includes the "touch points" between the client and the company, identifying the states (with emphasis on the emotional ones) in which he may be, the "pain points" he has and the actions he undertakes, placed in a logical and chronological sequence. 

Acquired Knowledge & Skills

  • What does service excellence mean? 
  • Customer Journey. The mindset of a Brand Ambassador – self-awareness, self-assessment, social awareness, relationship management 
  • Understanding the role of a Brand Ambassador/Concierge 
  • The elements that create EXPERIENCE for the customer – the tools that a Brand Ambassador can use 
  • Profiling the customer: Knowing and understanding the client and his needs 
  • Performing/Staging: Practical methods of service excellence, "Best practices" examples 
  • Better alignment of departments | partners | all stakeholders involved in the customer's journey 

no description of image found.


Image for the article named To be revealed soon

To be revealed soon

Hospitality expert

To be revealed soon

  Read more 

  Cristina Neacșu  
  Programme advisor  

Contact us

  mail   [email protected]   
  phone   +40 756 105 032

Interested in this course for your business or team?

See our Customised Trainings.
Meet the Masters of Change.


     Discover more logo

mail [email protected]

phone +41 79 254 60 83


winsedswiss facebook winsedswiss youtube

no description of image found.

mail [email protected]

phone +40 752 220 202


winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail [email protected]

phone +381 62 803 12 25


winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia


no description of image found.

mail [email protected]

phone +357 22 060 770


Subscribe to our newsletter


copyright Copyright 2024   - Privacy Policy

Website & data hosted and managed by Education Group (WEG) SA