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Field Customer Experience, Management, Leadership, Marketing
Format Offline
Institution Customized
Language Customized
Price Customized
Duration 2 days
Field Customer Experience, Management, Leadership, Marketing
Format Offline
Institution Customized
Language Customized
Price Customized
Who is the course for? Customized
Benefits & Tools
During this course, we will go through the steps of creating a practical customer experience strategy by developing and refining CX tools: conducting research, creating customer personas, touch points mapping, crafting a CX solution.
Acquired Knowledge & Skills
A guide to creating CX strategy with the integration of CX trends
The mission of a customer-centric organisation
Build your own CX toolkit
Predictions on what will differentiate leading CX companies
Trends on employee experience and customer experience
Measuring CX maturity
What are the capabilities companies are prioritizing for a superior customer experience
CX strategies to make the employee and customer digital experience get more personal
The brand’s CX storytelling
Case studies of companies that have grown their workforce and reduced attrition through CX strategies