Service Focused Programme
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The Most In-Demand Subjects from the World's Leading Experts
CX Metrics with integration of ROX (Return on experience)
Date: May
How do you measure the performance of great CX?
During this course you will learn and understand how the most important Customer Performance Indicators (CPIs) work and can be used.
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Who is the course for?
Customized
Benefits & Tools
You will have access to real-life case studies to better apply the CPI and to be able to identify the most appropriate indicators to work with in your own organization, connecting them to your organisation's KPIs to drive performance and growth to the business.
Acquired Knowledge & Skills
- CX methods and indicators that measure Customer Experience: Voice of the Customer, ROX (Return on Experience), Customer Effort Score, NPS, Customer Satisfaction (CSAT), etc.
- CX (Customer Experience) and EX (Employee experience): a link that is an essential part of implementing an actionable set of ROX values;
- ROI-based intelligence: Demonstrate the value of a CX-based approach to business improvement
- ROI (Return on Investment) and ROX (Return on Experience).
Trainer:
To be revealed soon
Hospitality expert
To be revealed soon
Interested in this course for your business or team?
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