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Field Customer Experience, Management, Leadership, Marketing
Format Offline
Institution Customized
Language Customized
Price Customized
Duration 2 days
Field Customer Experience, Management, Leadership, Marketing
Format Offline
Institution Customized
Language Customized
Price Customized
Who is the course for? Customized
Benefits & Tools
You will have access to real-life case studies to better apply the CPI and to be able to identify the most appropriate indicators to work with in your own organization, connecting them to your organisation's KPIs to drive performance and growth to the business.
Acquired Knowledge & Skills
CX methods and indicators that measure Customer Experience: Voice of the Customer, ROX (Return on Experience), Customer Effort Score, NPS, Customer Satisfaction (CSAT), etc.
CX (Customer Experience) and EX (Employee experience): a link that is an essential part of implementing an actionable set of ROX values;
ROI-based intelligence: Demonstrate the value of a CX-based approach to business improvement
ROI (Return on Investment) and ROX (Return on Experience).