Service Focused Programme

Open For Enrolment Course

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Leadership. Leading your organisation to performance in CX

Date: Customized

By the end of this course, you will better understand, assess, and take charge of your leadership style, gain clear and practical insights into reviewing your strengths and areas for improvement as well as into creating an action plan to address them. You will also understand the criticality of character, calm and clarity in leadership and why the best leaders have more to do with character traits than with a certain background and specific knowledge. You will also have access and understand how to use specific tools and frameworks for engaging and inspiring customers and employees.

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Duration
Customized

Field
Customized

Format
Customized

Institution
Customized

Language
Customized

Price
Customized

Duration
Customized

Field
Customized

Format
Customized

Institution
Customized

Language
Customized

Price
Customized

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Who is the course for?
Customized, from Middle to Senior Management

Benefits & Tools

Becoming a customer-centred organisation and performing at your best requires change and change requires courage and empowerment that can only be generated through understanding and developing the right leadership skills.
This training offers the insights and creates the space for developing the most important leadership skills that will help you lead your team and entire organisation to performance in CX.
The course will help you create the awareness and interest towards the most effective leadership behaviours, stimulate self-awareness and a proper feedback culture that applied to customer experience will lead to expected results and increase customers’ engagement.
It will also set the basis for an exquisite customer experience both for external and internal customers and will provide experienced managers with crucial skills for performance-oriented leadership in a global, speed and tech driven environment.

Acquired Knowledge & Skills

Does leadership matter in CX?
Stakeholder value or shareholder value?
<<Work Life Balance>>
VUCA Context and mindset
Leadership – evolution, models and latest benchmarks
The criticality of character in leadership.
Calm and clarity in Leadership/managing anxiety and stress
Tools and methods used for engaging and inspiring both external and internal customers
The agility of a great leader
Creating and developing performant organisations through leadership
The CX performers’ leadership traits – becoming a CX business leader