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Service Focused Programme

Customised Training


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

User experience (UX)

Date: Customized

Creating and managing excellent user experience (UX). By the end of this course, there will be clarity on the most important steps of defining a coherent customer experience in all the customer touch points (physical and digital world), and you will be able, through methodologies and real-life case studies, to link the strategical orientation of the concept with its operational challenges.

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Who is the course for?
Customised, from Middle to Senior Management

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Benefits & Tools

Acquired Knowledge & Skills

  • Designing UX in a world that has changed dramatically since the pandemics
  • The human challenge: how to build a customer-centric organisation able to deliver outstanding experiences
  • The technology challenge: how to design consistent online experiences for your customers
  • Challenges in building an omnichannel approach and deliver online brand experiences
  • The data Challenge: how to consolidate the customer data to provide a single view of the customer
  • Review of Customer experience - Key performance indicators (KPI) that can help you leading your implementation strategy
  • Data sources and measurement
  • Defining the right and suitable customer experience performance dashboard (offline and online)

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  Cristina Neacșu  
  Programme advisor  

Contact us

  mail   [email protected]   
  phone   +40 756 105 032

Interested in our upcoming personalised courses ?

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