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Service Focused Programme

Customised Training


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

The Mind Mapping & Inner strategies for CX

Date: Customized

By the end of this course, you will learn about mind mapping, its benefits and application to CX. You will also be able to re-design your own mind and approach using mind-mapping in order to create excellent CX.

Get started today.

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Who is the course for?
Customized, from Middle to Senior Management

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Benefits & Tools

  • Focusing on your own internal processes and preparing yourself mentally for each interaction with the customer should also be part of the job. 
  • How to manage this in the best way possible when dealing already with lots of other tasks and information? The mind map approach is the answer.
  • Module 11 proposes an out of the box approach to both CX and the CX mindset by linking one of the most used methods nowadays to this field: mind maps as means of improving the implementation of customer experience especially when it comes to direct interaction with your customers.
  • It will also approach the inner game of CX for both individuals and organisations, approaching the integration of a CX mindset in any activity developed.

Acquired Knowledge & Skills

  • The inner game of CX
  • The mind map approach to CX
  • Creating a CX fast-learning business environment
  • Redesign your mind to be able to create excellent CX as well as top quality direct interactions with your customers
  • Identifying and turning weaknesses into strengths 
  • Applications of mind mapping in CX and UX

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  Cristina Neacșu  
  Programme advisor  

Contact us

  mail   [email protected]   
  phone   +40 756 105 032

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