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Service Focused Programme

Customised Training

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Steps of Action Plan as strategic planning

Date: Customized

7-step process to assist you with the choices and actions required to meet strategic goals. Given the magnitude of recent disruptions, across a wide range of organizational challenges, the strategic planning process must be more streamlined and agile than before.


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Who is the course for?
Customized, from Middle to Senior Management

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Benefits & Tools

  • Service excellence goals set the stage for your long-term strategy, helping you maintain an excellent relationship with your existing customers, and foster meaningful relationships with new ones.
  • Action plan “what, when, where, how and why”. How to create an action plan, step by step, by asking these 5 questions?
  • Setting SMART Goals: specific, measurable, attainable, relevant, timely.

Acquired Knowledge & Skills

  • Define the Problem(s)
  • Collect and Analyse the Data
  • Clarify and Prioritize the Problem(s)
  • Write a Goal Statement for Each Solution
  • Implement Solutions: The Action Plan
  • Monitor and Evaluate
  • Restart with a New Problem, or Refine the Old Problem

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Trainers


  Cristina Neacșu  
  Programme advisor  

Contact us

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  phone   +40 756 105 032

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