By continuing to browse this site and the other resources of the domain and sub-domains of, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)





Hospitality Focused Programme

Open For Enrolment Course


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Hospitality Reimagined: CX, AI & the Digital Evolution

Date: 18th-19th of March, 2024

This comprehensive training course is designed to empower hospitality professionals with the knowledge and skills needed to navigate the intersection of Customer Experience (CX) and Digitalisation. Participants will gain a deep understanding of the pivotal role digital technologies play in shaping modern guest interactions and learn how to leverage these tools to enhance overall customer satisfaction.

Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !


To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.

Enrol now

no description of image found.

Who is the course for?
Hospitality professionals; Hotel & restaurant owners; Top- and middle - hotel managers and supervisors; Hospitality Marketing specialists

no description of image found.




Benefits & Tools

  • Digital Mastery in Hospitality: 
    • Participants will gain an in-depth understanding of the critical role digital technologies play in the hospitality industry, enabling them to stay ahead in a rapidly evolving digital landscape. They will learn to harness these tools to improve guest satisfaction and operational efficiency.
  • Customer Journey Expertise: 
    • The course offers expertise in mapping and optimizing digital customer journeys, identifying crucial touchpoints to elevate guest experiences. Attendees will learn to apply a guest-centric approach to service design, ensuring each interaction is thoughtfully crafted. 
  • Practical Technology Integration:
    • Through real case studies, attendees will explore the integration of cutting-edge technologies like AI, AR, and VR. This hands-on knowledge equips them to implement innovative solutions that enhance the customer experience (CX) and drive engagement.
  • Personalization Techniques:
    • The training will provide strategies for crafting personalized guest experiences using digital data, striking the balance between automation and human touch. Attendees will learn to convert data into actionable insights for creating bespoke guest services.





Acquired Knowledge & Skills

  • Comprehend the Impact of Digital Transformation:
    • Understand the profound influence of digitalization on the hospitality industry.
    •  Recognize emerging trends and technological shifts shaping guest expectations.
  • Map and Optimize Customer Journeys:
    • Develop proficiency in mapping digital customer journeys.
    • Identify key touchpoints for enhancing guest experiences through digital channels.
  • Implement Cutting-Edge Technologies for CX Enhancement:
    • Explore the latest technologies transforming CX in hospitality.
    • Gain practical insights into integrating AI, AR, and VR for optimal customer engagement.
  • Craft Personalized and Seamless Guest Experiences:
    • Learn strategies to create personalized experiences in the digital realm.
    • Understand how to seamlessly integrate digital solutions for a cohesive guest journey.
  • Build Trust and Loyalty in the Digital Landscape:
    • Explore techniques for building trust through transparent digital communication.
    • Develop loyalty programs tailored for the digital age.
  • Comprehend the Hospitality Digitalization Challenges:
    • Anticipate and navigate challenges associated with digitalization (cybersecurity, safeguarding sensitive information)


     Download agenda

no description of image found.


Image for the article named Raluca Epureanu

Raluca Epureanu

Founder and Managing Director of re:look consulting

Raluca has 17 years career in the Hospitality Industry with global brands such as The Ritz-Carlton, JW Marriott and Marriott International in the USA, UK, UAE, and Hong Kong.

  Read more 

  Cristina Neacșu  
  Programme advisor  

Contact us

  mail   [email protected]   
  phone   +40 756 105 032

Interested in this course for your business or team?

See our Customised Trainings.
Meet the Masters of Change.


     Discover more logo

mail [email protected]

phone +41 79 254 60 83


winsedswiss facebook winsedswiss youtube

no description of image found.

mail [email protected]

phone +40 752 220 202


winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail [email protected]

phone +381 62 803 12 25


winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia


no description of image found.

mail [email protected]

phone +357 22 060 770


Subscribe to our newsletter


copyright Copyright 2024   - Privacy Policy

Website & data hosted and managed by Education Group (WEG) SA