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Hospitality Focused Programme

Customised Training


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Superior hospitality service and how to achieve it

Date: Customized

Providing service, or serving guests is what we consider the job of every person that is working in the hospitality industry. To take something that has been taken for granted in the mentioned industry for years now, to the highest level, we need to analyze every step of what we call ‘’service’. Does the service start and end when we decide or when the guest decides? How do guests' expectations arise and how are they important for creating superior service? Is top-notch service possible only in prestigious restaurants and hotels or can a local coffee shop also achieve this?

Through this training, in addition to the answers to these questions, the participants will also get the knowledge needed to develop the skill of creating an ordinary service into a superior service.


Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !


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Who is the course for?
To all employees who have direct contact with guests or clients

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Benefits & Tools

  • Understanding what service is and what top service is and how it is achieved.
  • Increasing the level of confidence in your work.
  • Thinking "outside the box"
  • Greater motivation and creativity in everyday work.

Acquired Knowledge & Skills

  • You will learn everything there is about the processes, the products, and the services you are able to provide/offer and how this knowledge can be your insurance that you will have satisfied guests.


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  Cristina Neacșu  
  Programme advisor  

Contact us

  mail   [email protected]   
  phone   +40 756 105 032

Interested in our upcoming personalised courses ?

See our
Open for Enrolments Courses


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