Hospitality Focused Programme
Customised Training
Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts
Front Office Empowerment Training
Date: Customized
Front Office Empowerment Training is a specially designed program to elevate the skills and capabilities of front desk staff in the hospitality industry. This training aims to empower front-office employees with the knowledge, confidence, and customer-centric mindset required to deliver exceptional service and create memorable guest experiences.
Throughout the training, participants will develop various skills essential to their roles in the front office. They will learn effective communication techniques to understand and address guest needs and concerns, including active listening and empathetic response. The training also focuses on problem-solving skills, enabling participants to analyze situations, identify solutions, and make suitable decisions to resolve guest issues promptly and effectively.
Get started today.
Don't miss this UNIQUE opportunity and enrol for the course today !
I do confirm
By completing this document, you confirm that you have read and accepted our Privacy Policy.
Who is the course for?
This training is beneficial for various roles in the hotel, including front office employees, reservation agents, guest service representatives or concierge staff.
Benefits & Tools
- Enhanced guest satisfaction.
- Improved problem-solving abilities.
- Increased Confidence and Professionalism
- Better team collaboration
- Effective and stronger communication skills
Acquired Knowledge & Skills
- Understand the importance of guest complaints.
- Learn the importance of active listening.
- Understand the importance of standards and procedures
Trainers
Interested in our upcoming personalised courses ?
copyright Copyright 2024 - Privacy Policy
Website & data hosted and managed by Winsed.swiss Education Group (WEG) SA