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Hospitality Focused Programme

Customised Training


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Front Office Empowerment Training

Date: Customized


Front Office Empowerment Training is a specially designed program to elevate the skills and capabilities of front desk staff in the hospitality industry. This training aims to empower front-office employees with the knowledge, confidence, and customer-centric mindset required to deliver exceptional service and create memorable guest experiences.

Throughout the training, participants will develop various skills essential to their roles in the front office. They will learn effective communication techniques to understand and address guest needs and concerns, including active listening and empathetic response. The training also focuses on problem-solving skills, enabling participants to analyze situations, identify solutions, and make suitable decisions to resolve guest issues promptly and effectively.

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Who is the course for?
This training is beneficial for various roles in the hotel, including front office employees, reservation agents, guest service representatives or concierge staff.

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Benefits & Tools

  • Enhanced guest satisfaction.
  • Improved problem-solving abilities.
  • Increased Confidence and Professionalism
  • Better team collaboration 
  • Effective and stronger communication skills


Acquired Knowledge & Skills

  • Understand the importance of guest complaints.
  • Learn the importance of active listening.
  • Understand the importance of standards and procedures 


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  Cristina Neacșu  
  Programme advisor  

Contact us

  mail   [email protected]   
  phone   +40 756 105 032

Interested in our upcoming personalised courses ?

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Open for Enrolments Courses


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