Hospitality Focused Programme
Customised Training
Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts
Conflict Management
Date: Customized
Differences are inevitable in an organisation having members with different experiences, attitudes and expectations. However, some conflicts can support organizational goals. Indeed, too little conflict may lead to apathy, lack of creativity, indecision and missed-out deadlines. Clashes of ideas about tasks also help in choosing better tasks and projects. These are ‗functional conflicts‘. The most difficult conflicts are those arising out of value differences. The key issue is to understand the real cause of the differences.
Get started today.
Don't miss this UNIQUE opportunity and enrol for the course today !
I do confirm
By completing this document, you confirm that you have read and accepted our Privacy Policy.
Who is the course for?
Customized
Benefits & Tools
- This module analyses the root causes of conflict and systems to manage effective communication in organisations. Every resolution of a conflict can also feed a new conflict in a group. It is, therefore, useful to see conflicts as a series of expressions of existing differences within a group, having some links to each other. How organisations deal with conflicts largely affects the efficiency level of its functioning on the entire value chain.
Acquired Knowledge & Skills
- Distinguish between conflict and conflict management
- Describe how people respond to conflict
- Explain the benefits of engaging in debate
- Describe the processes of conflict resolution
- Apply conflict resolution tactics with internal and external customers
- Demonstrate different modes of dealing with conflict
- Practise negotiation skills to handling conflict resolution
- Practise coaching in conflict situations
- Explain the link between culture and conflict resolution
Trainers
Interested in our upcoming personalised courses ?
copyright Copyright 2024 - Privacy Policy
Website & data hosted and managed by Winsed.swiss Education Group (WEG) SA