Hospitality Focused Programme
Customised Training
Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts
Interacting with guests or clients
Date: Customized
If you are going to be competitive in the hotel industry, eliminate inconvenience from your guests’ stay by anticipating their needs, responding in streamlined fashion and being of assistance at every step without being actually seen. Our trainers count many years of successes and fails in customer interaction so that you can explore a variety of trial-and-error case studies.
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Who is the course for?
Customized
Benefits & Tools
- Interaction with a trainer having international experience in the service sector
- Understanding the different types of guests and their needs and wants
- Providing better service to the guests
Acquired Knowledge & Skills
- identify and describe the various guest types
- differentiate between specific wants and needs of each guest type
- understand the three different types of interaction
- master the means of verbal interaction
- master the means of written interaction
- develop and apply efficient and successful means of telephone interaction
Trainers
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