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Communication

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Date:  Customized

“Communication works for those who work at it.” To effectively communicate, we must all realize that talking and listening are two sides of the same coin, in personal relationships as well as B2B and B2C exchanges. Strengthen your communication muscle by learning methods such as ESPERE, NLP, Transactional Analysis. 


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Kome je namenjen ovaj trening?
Customised, from Entry-level to Senior Management

 

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Koje benefite ostvarujete

  • Interakcija sa trenerom koji ima međunarodno iskustvo u oblasti usluga  
  • Učenje efikasnih tehnika komunikacije 
  • Rad na samosvesti 
  • Učenje veština koje vam pomažu u profesionalnim i ličnim interakcijama 

Koja znanja i veštine ćete steći

  • Prepoznavanje ključnih elemenata za efikasnu komunikaciju
  • Tumačenje stilova komunikacije
  • Identifikacija faktora koji utiču na komunikaciju
  • Prevazilaženje barijera u komunikaciji
  • Biti sposoban dati povratnu informaciju
  • Primena aktivnog slušanja
  • Asertivna komunikacija
  • Uspešna primena veština komunikacije
  • Primena elemenata komunikacije kroz metode kao što su ESPERE, NLP, Transakciona analiza

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