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Hospitality Program Focalizat

Customised Training

 

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Interacting with guests or clients

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Date: Customized

If you are going to be competitive in the hotel industry, eliminate inconvenience from your guests’ stay by anticipating their needs, responding in streamlined fashion and being of assistance at every step without being actually seen. Our trainers count many years of successes and fails in customer interaction so that you can explore a variety of trial-and-error case studies. 


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Kome je namenjen ovaj trening?
Customized

 

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Koje benefite ostvarujete

  • Interakcija sa trenerom koji ima međunarodno iskustvo u sektoru usluga
  • Razumevanje različitih tipova gostiju i njihovih potreba i želja
  • Pružanje bolje usluge gostima

Koja znanja i veštine ćete steći

  • identifikovati i opisati različite tipove gostiju
  • razlikovati specifične potrebe i želje svakog tipa gosta
  • razumeti tri različita tipa interakcije
  • ovladati sredstvima verbalne interakcije
  • ovladati sredstvima pisane interakcije
  • razviti i primeniti efikasna i uspešna sredstva telefonske interakcije

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Treneri


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