Hospitality Focused Programme
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Servicii superioare de ospitalitate și cum să le obțineți
Data: Personalizat
Providing service, or serving guests is what we consider the job of every person that is working in the hospitality industry. To take something that has been taken for granted in the mentioned industry for years now, to the highest level, we need to analyze every step of what we call ‘’service’. Does the service start and end when we decide or when the guest decides? How do guests' expectations arise and how are they important for creating superior service? Is top-notch service possible only in prestigious restaurants and hotels or can a local coffee shop also achieve this?
Through this training, in addition to the answers to these questions, the participants will also get the knowledge needed to develop the skill of creating an ordinary service into a superior service.
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Beneficii și instrumente:
- Understanding what service is and what top service is and how it is achieved.
- Increasing the level of confidence in your work.
- Thinking "outside the box"
- Greater motivation and creativity in everyday work.
Competențele dezvoltate
- You will learn everything there is about the processes, the products, and the services you are able to provide/offer and how this knowledge can be your insurance that you will have satisfied guests.
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