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Formare pentru abilitarea Front Office
Data: Personalizat
Front Office Empowerment Training is a specially designed program to elevate the skills and capabilities of front desk staff in the hospitality industry. This training aims to empower front-office employees with the knowledge, confidence, and customer-centric mindset required to deliver exceptional service and create memorable guest experiences.
Throughout the training, participants will develop various skills essential to their roles in the front office. They will learn effective communication techniques to understand and address guest needs and concerns, including active listening and empathetic response. The training also focuses on problem-solving skills, enabling participants to analyze situations, identify solutions, and make suitable decisions to resolve guest issues promptly and effectively.
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Această formare este benefică pentru diverse roluri în cadrul hotelului, inclusiv pentru angajații din front office, agenții de rezervări, reprezentanții serviciilor pentru clienți sau personalul de concierge.
Beneficii și instrumente:
- Enhanced guest satisfaction.
- Improved problem-solving abilities.
- Increased Confidence and Professionalism
- Better team collaboration
- Effective and stronger communication skills
Competențele dezvoltate
- Understand the importance of guest complaints.
- Learn the importance of active listening.
- Understand the importance of standards and procedures
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